Shipping & Returns
We currently offer shipping within Germany and to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
In addition, we offer shipping to Switzerland, Norway and the United Kingdom - please note that when shipping to these countries you will have to pay customs fees on parcel delivery.
Your order will be shipped with DHL GoGreen. Shipping costs are based on the total weight and destination of your order. This can be checked before completing the order. The shipping time is 2-4 business days and all deliveries are trackable via a tracking number, which you will receive in your shipping confirmation.
Within Germany we offer free shipping for orders with a value of 100€ or more.
Returns are of course possible: You only have to return the goods within 30 days (unused) and pay the postage for the return.
If you want to return a product, please send us an email to firstname.lastname@example.org with the order number, order date, product name, reason for return and tracking ID for the return. Please do not send the package without tracking as we cannot guarantee a refund if lost. Once the goods are checked in the warehouse for integrity, your money will be credited (within 10 business days after received in our warehouse).
Address for return: